Refund policy

Last Updated: August 2026

At Royal Tohfa, we carefully review every order before it is shipped. Since our products are made to order, we follow a limited return and refund policy designed to protect both our customers and the quality of our products.

Applicability

At present, we ship only within India. This return and refund policy applies to all orders delivered within India.

By placing an order with Royal Tohfa, you acknowledge and agree to the terms outlined below.

🔁 Returns, Replacements & Exchanges

We have a 7-day return/exchange policy, which means you must raise a request within 7 days of receiving your order. Requests submitted after 7 days may not be accepted.

Returns, replacements, or exchanges are accepted only in the following cases:

  • The item is damaged

  • The item is defective

  • The wrong product was delivered

  • The delivered product has a material size/measurement discrepancy compared with the size information provided on the product page

To raise a request, please contact us at support@royaltohfa.com with your order number.

👕 Size Selection & Fit

Please choose your size carefully before placing your order.

Our apparel products are made to order. Customers are responsible for selecting the appropriate size using the Size Guide provided on the product page.

We do not accept returns, refunds, or exchanges solely because:

  • The customer selected the wrong size
  • The product does not fit as expected
  • The customer changed their mind about the size
  • The customer prefers a different fit
  • The customer ordered multiple sizes and wishes to return one
  • The customer expected a different fit or appearance than shown in the size guide

Size exchanges are not available for customer-selected sizes.

Please check the size chart carefully before completing your purchase. If you are unsure about your size, we recommend contacting us before placing the order.

Measurement Variation

Apparel measurements may have a reasonable manufacturing tolerance. Minor differences within the stated measurement tolerance are not considered a defect and are not eligible for return or refund.

Where a substantial discrepancy is reported, Royal Tohfa may request photographs, measurements, and other information to verify the claim.

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📦 Mandatory Unboxing Video Requirement (Important)

To be eligible for any return, replacement, exchange, or refund due to damage, defect, or incorrect item, an unboxing video is mandatory.

The unboxing video must:

  • Be recorded from start to finish

  • Clearly show the sealed package and shipping label

  • Show the product being taken out

  • Clearly show the condition of the product and its packaging

  • Video must be original, unedited and continuous (no cuts)

⚠️ Claims without a valid unboxing video will not be accepted.
This policy helps us verify issues fairly and prevent misuse.

Authenticity of Photos & Videos

Any photographs, videos, measurements, or other evidence submitted in connection with a return, replacement, or refund request must accurately represent the product and packaging as received.

Evidence that has been:

  • Digitally manipulated
  • Misleadingly edited
  • AI-generated or AI-altered
  • Fabricated
  • Cropped or modified in a way that conceals relevant information
  • Otherwise altered to misrepresent the condition of the product

may result in the claim being rejected.

Royal Tohfa may request additional photographs, videos, measurements, packaging details, or other information where necessary to verify a claim.
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Products Damaged Due to Customer Handling

We cannot accept claims for damage caused after delivery through:

  • Improper use
  • Washing or cleaning contrary to the product's care instructions
  • Accidental damage
  • Cutting or damaging the product while opening the package
  • Alteration or modification of the product
  • Normal wear and tear
  • Mishandling
  • Any other damage caused after the product has been received by the customer

Customers are advised to open packages carefully without using sharp objects near the product.
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🚫 Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or custom-made products
  • Gift cards
  • Sale or discounted items
  • Items damaged due to misuse or mishandling by the customer
  • Incorrect size selected by the customer
  • Change of mind
  • Customer preference regarding size, fit, color, or design
  • Products that simply do not meet the customer's personal expectations when they match the product description
  • Personalized or custom-made products, except where they are defective, damaged, or incorrectly fulfilled. Personalized products are made specifically for you and cannot be resold.
  • Sale or clearance products, except where the product is defective, damaged, or incorrectly fulfilled
  • Products altered, washed, worn, or damaged after delivery
  • Claims submitted after the applicable claim period
  • Claims where the required evidence cannot reasonably verify the reported issue

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.

🔧 Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days

  • Share the mandatory unboxing video

  • Provide order details and images if requested

In most cases, physical return of the product is not required.
A replacement or refund will be processed after verification.

💳 Refunds

  • If a refund is approved, the applicable refund amount will be processed after the claim has been reviewed and approved.

  • Where possible, refunds will be made to the original payment method. For Cash on Delivery orders or where the original payment method cannot receive the refund, Royal Tohfa may request suitable bank account, UPI, or other payment details from the customer.

  • The time taken for the amount to appear in the customer's account may vary depending on the payment provider or bank.

  • Any refund will be processed only after the applicable verification and approval process has been completed.

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Order Cancellation

  • Because our products are made to order, orders may enter production shortly after being placed.

  • Customers should contact us as soon as possible if they wish to request a cancellation.

  • Once an order has entered processing or production, cancellation may no longer be possible.

  • If cancellation is accepted before processing begins, any applicable refund will be processed according to the payment method and applicable circumstances.

Return & Replacement Process

To request a return, replacement, or refund for an eligible issue, contact:

support@royaltohfa.com

Please include:

  • Order number
  • Customer name
  • Description of the issue
  • Unboxing video, where applicable
  • Clear photographs, where requested
  • Any additional information requested by our support team

Please do not send a product back to any address unless Royal Tohfa specifically instructs you to do so.
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Important Note

Royal Tohfa reserves the right to review and update this policy from time to time. The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

📩 Contact Us

For any questions related to returns, exchanges, or refunds, contact us at:
support@royaltohfa.com